VoIP technology already enjoys widespread adoption in many industries all over the world with many moving their processes and systems into the cloud at a fast rate as its capability of providing a platform for innovation, as well as its potential to improve the efficiency of business processes becomes an important source of competitive advantage.
Any industry that relies on making lot of national and international calls stands to benefit from business VoIP systems reducing the cost significantly. Here are some of them.
Customer Service
In almost all businesses, customer service centres rely on the telephone. Consumes call companies to resolve problems, troubleshoot issues, and get personalised solutions to their problems. Using a VoIP provider, a business can minimise wait times by automatically routing calls to free agents, access voicemails through emails, train agents with the help of live call monitoring features, and also collect data to gauge each individual agent’s performance.
Hospitality
The hotel industry is seeing their margins eaten away by aggregators. VoIP can enable hotels to do things like test price elasticity online on their own sites and compete with the aggregators. It can also allow hospitality professionals to speed up booking and enquiry process and provide clients with an unforgettable experience through features of VoIP systems specially designed for the hospitality industry.
Education
Educational institutions are discovering innovations and advancements in technology to be a wise option in automating their administrative processes. This helps them develop a centralised knowledge and information depository to improvise and improve communication with their staff, students, donors, and other stakeholders.
Travel Agencies
A VoIP system can be a determining factor for travel agent success as these professionals earn their keep based entirely on the quality of the experience they offer clients. They can benefit greatly with the ability to:
Reply quickly to clients by getting voicemails through emails;
Send text messages to promote services or give special offers to loyal clients;
Forward calls and be in touch with clients even when not on the desk; and
Quickly find an available agent and forward the call while keeping clients pacified with the help of music on hold.
Healthcare
VoIP services are required in large hospitals but can also be good for clinics, elderly care centres, nursing homes, and hospices. The use of wireless VoIP devices can create a safe environment for communications offering:
The ability to accurately transfer calls to the right department or even to individual doctors and nurses;
Customise menus for quick solutions (e.i. Press 1 for billing; Press 2 for appointments, and the like);
Shorter hold times critical for better patient care; and
Bring up patient information on demand through electronic health record integration.
Financial Institutions
Every penny can make a difference and financial experts know how important money is. Engaging a VoIP provider in financial institutions can give great advantages through unique features that manage multiple office locations with virtual extensions; train agents and improve call quality with call recording and live call monitoring; revisit conversations with call recording; and avoid confusion, misunderstanding, and noncompliance risks including sending and receiving faxes with virtual fax capabilities.
